Shipping and Returns

SHIPPING

I order once or twice a week with FMG then re-pack and re-ship the order once it arrives at my workshop. I ship to you via USPS (typically 2 to 4 day delivery in most cases) and charge between $8.50 and $16.00 depending on the order size. Bulky and/or large items will result in a higher shipping rate and International orders are subject to a higher shipping rate. The shipping and re-packing charge covers the FedEx 3 Day shipping to me from FMG, me re-packing the order, and shipping out to you.

International shipping varies greatly and is determined on a case-by-case basis. I recommend that you submit an Order Request Form to see what your exact costs will be. Remember, you are under no obligation to finish the order by submitting an order Request Form.

RETURNS / EXCHANGES

I cannot process exchanges but I do take returns. Returns can be made on any item for any reason as long as I receive the item(s) from you within 2 months of you getting them. Precious metals must be returned within 5 DAYS or receipt! The item(s) must be un-used, un-altered, in their original FMG packaging and have the original FMG sticker. There can be no exceptions to these requirements. Remember- you are buying product from Jet Beads not FMG so any all issues need to go through me. Please do not contact FMG as it will only confuse them.

To return any items please fill out this form: ITEM RETURN FORM

BACK-ORDERS

I cannot currently process back-orders. I ask that if you have any back-ordered items on your Order Request that you please remove them. If one accidentally gets though I will remove it from the order prior to invoicing you and let you know. You’ll need to just pay attention for when the item comes back in then re-order it. You can always call or live-chat FMG to ask what the expected re-stock date is on items.